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Same with me. I tried tech support and they told me to wait 24 hours. Still flashing too half blue and reset will do nothing. Unable to get it to boot up. I went a bought a 16VAC 30Vamp and still not working. Sounds like it’s defective out of the box. This is my second doorbell and the first one has had no problems in 2 years.
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07-12-2020 10:56:43
Hi @bgliem71. Would you mind following up with our support team on this matter? Since you had previously reached out and their initial suggestion was not helpful, it would be best for you to follow up with our support team so they can take a closer look. Please give our support team a call at one of the numbers available [here.](https://support.ring.com/hc/en-us/articles/360036196372-Contact-Us) If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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08-12-2020 09:53:50
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
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30-12-2023 04:57:15
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Max_h20
It seems that the issue is related to the internal battery. I opened the box and manually charged the battery using a power supply. Now, everything appears to be working as expected. I believe Ring should set the minimum threshold to 50%, allowing the board to power up as soon as the battery charge exceeds 50%. This way, they can continue charging the battery while the system is on and functional. Alternatively, they could update the hardware and incorporate a supercapacitor to eliminate these issues.
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30-11-2023 04:56:15
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