Responses (3)

• C

  Caitlyn_Ring

  Hi @Mags1. Have you tried using the [Chime Pro Placement Test](https://support.ring.com/hc/en-us/articles/360052520292-Using-Chime-Pro-Placement-Test-to-optimize-your-wifi) to locate the most optimal position for the Chime Pro? If not, I'd recommend trying this first, as it's typically recommended for the Chime Pro to be placed at around a halfway point between the Ring Doorbell and your wifi router. If the Chime Pro isn't receiving a good signal, it won't extend a good signal to the Doorbell either, so the placement is important to consider.

  0

  •

  17-03-2023 06:55:34

  •

  Reply
• M

  Mags1

  Hi Thankyou for your reply. Yes, this is already the case .....my chime Pro is receiving a strong signal and it is placed half way between the doorbell and my BT Hub. 😀

  0

  •

  18-03-2023 06:43:59

  •

  Reply
• C

  Caitlyn_Ring

  @Mags1 Then I would recommend double checking that your Doorbell is properly connected to the Chime Pro. You can find steps on linking your Doorbell to the Chime Pro's network directly [here](https://support.ring.com/hc/en-us/articles/360034840052-How-to-Link-your-Ring-Devices-to-a-Chime-or-Chime-Pro-1st-generation-). For further troubleshooting support, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

  0

  •

  20-03-2023 11:34:26

  •

  Reply