Ring Pro 2: often not capturing the actual RING

For over half a year already i have been having the issue that the ring doorbell presses do not always result in a ring notification in the app or a notification on the Chime Pro 2 even though: - motion is recorded and a notification is given - when motion is recorded, the audible sound of the doorbell is heard when pressed To directly give an answer to the generic questions: - yes, I have tried to turn it off and on.... it will work temporarily but the issue always returns - i have made a separate 2.4GHz network to connect all my ring equipment to, since the 5ghz compatibility is too selective - my RSSI is -40 and the doorbell is hardwired using the provided adapter - i have called the local support number in the Netherlands, but frankly it is quite terrible, they have no knowledge kn the equipment and can only lead me through a "what to do in trouble flowchart" I demand an escalation of this issue, I expect a doorbell to, at the very least, give an audible sound in my house, and even there the Ring Pro 2 fails (regardless of what the cool name and the high price may suggest) There are a few topics on this issue that have been given a lousy response by the support team; I am hoping these can be linked together such that support understands that it is not simply a matter of giving the generic answers and being done with it. Https://community.ring.com/t/ring-doorbell-pro-2-sometimes-no-ring-alert-but-only-motion-recorderd/170280 https://community.ring.com/t/chime-pro-2-2nd-generation-only-singnals-about-half-of-the-time-when-doorbel-button-is-pressed/175136 https://community.ring.com/t/doorbell-pro-2-is-neither-ringing-on-chime-2nd-gen-nor-receiving-notification/174475 Please feel free to respond in this topic when you are having similar issues....