Responses (4)

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Caitlyn_Ring

Hi @Al40uk. Would you mind sharing a photo or video example of this poor image quality that you're seeing? I'd be happy to take a look and see what helpful suggestions I can provide once I have an idea of what you're seeing on your end. When attaching this video, you will need first gather the share link of the video. You can do this by going into the Event History in your Ring App and choosing to share it via email. From there, copy the link that is generated and paste the link in the body of your post. In addition, you can upload this video elsewhere, such as YouTube, and then share the link to the video in your reply. :)

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12-01-2022 20:54:04

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Al40uk

 This is my video quality it like the electrical Cable plug interference with the WiFi

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15-01-2022 12:50:25

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Caitlyn_Ring

@Al40uk Thanks for sharing that. Have you tested the Live View with someone at the door? Are there any audio concerns when using the two-way audio, or is it only the video that appears to have a lower quality? I would also ensure that you wipe the lens on the Doorbell clear of any dirt or debris as

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18-01-2022 18:12:04

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Al40uk

This is my Internet speed why is it still has interference on my doorbell … wi-Fi extender is on the wall behind the doorbell it still seems bad my rssl 33 wiping it with a cloth it’s not very helpful this is my Second brand-new ring doorbell it is powered by a plug adapter generation 2 my ring spotlight cam is Crystal clear

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18-01-2022 18:45:22

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Caitlyn_Ring

@Al40uk How many Ring devices do you have connected to your network? It's recommended to have at least 2Mbps download and 2Mbps upload speeds for each Ring Doorbell or Security Camera, as it utilizes both download and upload speeds. If you have several devices using the upload speed, which is typica

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18-01-2022 23:01:16

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Al40uk

I have three devices I have removed two of them and it’s still blurry when you unscrew it from the casing it comes crystal clear so it is something with the power cable wires affecting the Wi-Fi … at the moment all you are doing is reading the help section back to me .I most probably will have to ring customer services Again. because I am getting no progress speaking on here

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19-01-2022 10:38:30

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Caitlyn_Ring

@Al40uk The Ring Community is meant to serve as a neighbor-to-neighbor forum, and we're here to offer helpful suggestions and guidance as well as share the resources we have available on our Help Center. However, some issues and concerns may still require you to reach out to our support team if it n

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19-01-2022 19:55:36

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Caitlyn_Ring
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14-03-2023 18:36:41
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