Ring missing recording moments

Why is it my Ring doorbell (which is only approx 8-9 months old . Decides to record a certain motion which is usually not urgent - but decides to NOT RECORD important things which are straight in front of the camera lens ?? I would like an answer as to why this happens plus I want to discuss :- either a replacement (as this one is clearly faulty ) plus I need to discuss compensation for the various times it’s not recorded an important moment ! After all, the reason I bought Ring Doorbell is to record moments which could / would be used for police if my business : van : tools in my van were stolen by a break in and could potentially be missed as usual by RING DOORBELL CAMERA !