Ring footage missing.

Both of my ring cameras have no footage at all from 11/09/2024-12/29/2024. during this time I was looking at live views and events. Now its showing nothing at all. We had no lapse in our subscription and wifi was fine obviously as i was able to look at stuff during that period of time. Recently discovered things were stolen from my garage as I thought my mom moved them to the shed but in reality it was stolen. i went back to check and all that footage is missing.