Ring Elite mechanical bell stopped working
Hi there — So our mechanical bell (inside) recently stopped working and I’m trying to troubleshoot. Two things I’ve tested: —The app is correct in that the mechanical bell is enabled and I even removed/added the Ring Elite. —I disconnected the bell wires from the back of the Ring Elite and touched them together. This does ring the bell. What would you try next? Would the bell work via the wire touching method if the transformer was acting up? That’s all I can think it could be unless it’s the connector on the Ring Elite that’s somehow not bridging the connection... TIA!
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29-12-2020 04:07:51
Responses (30)
- C
I have a Ring doorbell Elite connected to a mechanical chime and has been working fine until last week. The chime stopped making the sound, I do receive the notifications in my app. My chime is BK242LWH which is in your compatible chime list. If i test the chime with the voltage needed is working perfectly, it seems the ring doorbell is not sending the voltage to the chime. Any inputs here? Thanks
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29-12-2020 05:38:49
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- M
Hi there, @Adrift02! You've definitely covered the best steps for troubleshooting this concern. With the chime kit ringing successfully from touching the wires together, this does indicate at least enough power is being supplied for that chime kit. In most cases, the power needed for a mechanical chime is also sufficient for our Doorbells to utilize. While this may have worked before, it may be worth checking the [Chime Compatibility list](https://support.ring.com/hc/en-us/articles/115003143926-Ring-Video-Doorbell-Elite-Chime-Kit-Compatibility) for this chime kit. In regards to the connection on the Elite itself, please ensure there is not any debris or corrosion of wiring where it is connecting. Please also ensure the wiring is not too thin, as this could cause resistance in power. Otherwise, the best next step here will be to reach out to our support team for a more in-depth look. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. Feel free to let us know how this goes! :)
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29-12-2020 08:07:33
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- A
Seems like this might be a somewhat widespread issue with the device? Many of my neighbors (tract homes with builder installs) reported the same thing — just 1-2 year old installs. Regardless I’ll try calling... and report back if any of you learn anything thanks!
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31-12-2020 03:36:25
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- M
Same thing here - ring elite doorbell stopped triggering the mechanical bell about 2 weeks before Christmas. Setup - Ring Doorbell Elite connected by ethernet cable and using PoE for power. Byron 776 wired chime with internal AC transformer. No Ring Protect Plan subscription. Was working fine up to two week before Christmas. No - Wired door chime works fine when the wires are shorted together. - Reset Ring Doorbell Elite and update software (press ring doorbell reset button for 15secs, re-add via app, setup as ethernet, setup as mechanical door chime, wait for software update). - checked wired chime is on the compatibility list - byron 776 - checked that is wired to Rings recommendation - yes, byron 776 has an internal 8V ac transformer - checked voltage on wired chime - 15V ac - checked wired chime cable - yes, Ring doorbell is now setup on the bench and has a new cable connecting it to the wired chime. - checked that the terminals on the Ring Elite are to corroded - yes, looks as good as new I have also used a multimeter to see if the terminals on the Elite 'switches' the wired chime voltage - it does not - it did a few months ago. Have spoken to Ring Support who have run through most of the above. They have taking the view that there is nothing wrong with the Ring unit. Please update when this thread has a solution, probably a software fix.
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04-01-2021 01:36:40
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amrit46
Ring doorbell Elite with Power over Ethernet has been working for over two years. Recently it stopped ringing the mechanical chime. When the black button is pressed the sound goes off at the doorbell and the blue light comes on but the mechanical doorbell does not sound off. I opened it to check all wiring is good, I shorted the two house door bell wires and the mechanical chime sounds off fine, just not when i press the doorbell black button. Any pointers appreciated.
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29-12-2020 04:37:11
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