Ring doorbell won’t charge

Question

I have had my ring doorbell for just under a year and recently it’s stopped charging when I put it on charge for 6-10 hours it won’t charge at all and I’m unable to use the doorbell properly as it always has very low charge due to not being able to charge it properly and I’m just wondering if there is any way to resolve this problem

Caitlyn_Ring · Answer

Hi @2a6fbbbfba6e0e2627b7b0c2e8be18. You might need a new battery or a new charging cable, as either of those no longer working properly could cause this. I would recommend reaching out to our support team so they can troubleshoot this further and review your device's [warranty](https://ring.com/warranty) if needed. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

Ring Video Doorbell

Ring doorbell won’t charge

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