Ring Video Doorbell
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J
Ring doorbell sensor on the back of the device fell off
hardwired-video-doorbell
Ring doorbell sensor gen 1 on the back of the device fell off and now device will not charge wired.The doorbell suddenly fell off its mounting bracket and the 2 sensors on the back fell out. Looks like the prongs got damaged. I put them back in but they do not stay secure and the doorbell will not charge hardwired. All was well before it fell off. Are replacement sensors available?
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06-04-2021 13:37:48
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Tom_Ring
Hi @jpsoflo. For any replacements, you'll have to contact our support team directly. A support agent will be able to see if your device is within [warranty](https://shop.ring.com/pages/warranty) and take the appropriate actions from there. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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08-04-2021 19:55:01
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