Ring doorbell prob doesnt ring on chimes all the time.

I have the ringdoor pro bell that is set up on my chime. I have it set up for motion and when the doorbell is pressed. However doorbell press is very intermittent. For example when someone walks towards and presses the bell, the chime will alert the motion but not the doorbell press. I then miss people at my front door, defeating the object of this doorbell. my doorbell is at 49 chime is at 59 both in green so good signal