Ring Doorbell Pro 2 motion zone issues
In both the iPhone and Android app when trying to adjust the size of the motion zones (from a default square shape) the range to change the shape is extremely limited in the new Pro 2 doorbell. Anyone else notice same? I've tested both using the latest iOS and Android app and both behave the same. However, with my previous Doorbell Pro (original) the motion zones can be edited and the shape adjusted much more freely. Seems like another software bug where Ring didn't test their product properly before shipping it to customers.
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15-04-2021 12:59:46
Responses (3)
- S
Thanks for update and quick reply. I'll be sure to keep an eye on this thread. Looking for the same issue. Bumped into your thread. Thanks for creating it. [MyAARPMedicare](https://www.myaarpmedicare.work/)
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16-07-2021 04:39:10
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- P
Not that I have the Pro 2, but I have researched it and I am considering it. I wonder if it’s because the pro 2 has a wider field of view, and they have not updated the software to reflect that when creating zones (so just replicated the software for Pro 1).
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19-07-2021 05:30:50
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Ring-Whisperer
I have the same experience. I own a Ring Pro, which I can verify that adjusting the motion zones is pretty smooth. Also own a Ring Pro 2, and can verify that adjusting the motion zones is pretty much **IMPOSSIBLE**. IMHO, there is no good reason why adjusting the motion zones is easy on Ring Pro but impossible on the Ring Pro 2. It's a software/firmware issue for sure, and Ring should just own up to it, and fix it. Tech support was nice about handling my inquiry, but in the end were no help. It is not their fault. **Bottom line, I regret purchasing the Ring Pro 2.** :disappointed:
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15-07-2021 01:46:32
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