‎Ring Doorbell not Online, but Rings many seconds after button is pushed

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AndreaTX

Ring Doorbell not Online, but Rings many seconds after button is pushed

hardwired-video-doorbell

installation

cs-support

I've had the bell about 4 years. Recently, I received a notice that the bell was offline - however, all my ring cameras were online, so clearly not an internet issue. Also, bell light was not on, but when ringing bell, sound would go off 30+ seconds later after pushing button. I'm pretty sure the bell itself is defektive, but how can I be sure?

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14-06-2023 11:48:52

Responses (2)

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Caitlyn_Ring
Hi @AndreaTX. If you have a Doorbell Pro, I'd first recommend checking that the Doorbell is [wired properly](https://community.ring.com/t/hardwiring-checklist-video-doorbell-pro/37520) and receiving sufficient power. Next, you can perform a reset on your Doorbell by holding down the setup button for at least 20 seconds. Once the reset is done, complete a new setup in the Ring app using the steps under Set Up a Device. If that doesn't resolve this issue, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus) for more in-depth troubleshooting assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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15-06-2023 05:45:56
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system
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
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15-07-2023 05:46:01
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