Ring Doorbell not charging no power

Just received two ring doorbells from my brother after he moved. Both were working and charged and installed the first one with no issues after charging. The second will no charge on usb. I hold the orange button for 20 seconds and no luck. Is there any other ways to test and get power up? It had dim white light on the good outdoor doorbell baseplate but will not power up to charge inside or outside again. No power on good baseplate, no power on usb, hard reset doesn't help. Thanks!