Ring Video Doorbell
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Ring doorbell doesn't recognize fresh battery
battery-video-doorbell
troubleshooting
My Ring Doorbell (Gen 1) is battery powered, and when I insert a fully charged battery, it never recognizes that the battery has been replaced. The blue light never comes on, but the same battery in a stick-up camera works just fine.Any ideas?
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13-09-2022 00:00:57
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Justin_Ring
Hi @user23344. You can try a factory reset of your Doorbell by pressing and holding the setup button for 20–25 seconds. You will have to do a [re-connection of your Doorbell](https://support.ring.com/hc/en-us/articles/360034825092-How-to-Reconnect-Your-Ring-Video-Doorbell-or-Security-Camera-to-Wifi-or-Change-Your-Wifi-Network) since it will fall offline because of the factory reset. If you have tried this step and are still having the same concern, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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15-09-2022 15:46:13
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