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Ring Doorbell app on my phone doesn't 'alert" me when the doorbell rings
Hello, it appears that the Ring doorbell app is connected to my Pixel 3a smartphone being that I see a notice on my Pixel 3a smartphone that reads "Someone is at your front door" (see attachment) but I do not hear a sound on my phone (advising that the doorbell rang).FYI, my wife has an iPhone 7 that rings (alerts her) when the doorbell rings but my Pixel 3a does not make a sound, it only displays the "Someone is at your front door" message that I would not see unless my phone opened and I am looking at it.So I am contacting you to request your help in advising me on what I need to do to turn on the sound on my Pixel 3a i.e. ALERT ME, when the Ring doorbell rings?Thank you
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06-01-2020 22:14:17
Responses (2)
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It's a system update, not an app. It's located in your phone's settings menu down towards the bottom in System, then Advanced and then system update. Make sure your phone has at least 80% battery before you update it. It will take about 15 minutes, so you won't be able to use the phone. Plan to do i
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07-01-2020 17:52:55
BHello again and thank you for your help Eagle, I updated the Pixel 3a with the latest Android version 10, Security patch level: January 1, 2020 and my Pixel 3a phone still does not alert me when someone rings the doorbell so I'll contact customer support and post the information that they provide
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07-01-2020 23:00:09
EGlad I could help. I've been doing Android volunteer support as a mod on a major phone manufacturer for 10 years now. Out if all the new phones available within the last 2 years, you got one of the best and most likely way under a grand as well. The Pixel will notify you at some point that there is
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07-01-2020 23:12:36
BHello again Eagle, I was on the phone with Ring support for 1 hour and 48 minutes and they determined and I agree, that it's a Pixel problem since the doorbell sound (alert) works on my wife's iPhone and with the Ring support rep (who "invited" to install the Ring app on her phone). In any event,
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08-01-2020 16:45:34
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Eagle328
The Pixel 3A and 3A XL both had an issue with notifications with certain apps. There is now the January update for these phones and supposedly the fix for this is a part of it. I haven't had a chance to install it but it was ready when I checked in the settings for the update. So check your settings for the security/improvement update.
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06-01-2020 22:31:11
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