Ring Doorbell 3 Plus showing hardwired but not charging. Battery Keeps dropping
I have had my doorbell since October. It has been hardwired since it was installed. This week I get a message that the battery is critically low. (3%) I checked voltage at doorbell and it is fine. I have no internal house chime, I am using the Ring chime devices. I only had time to do a partial charge on the the battery yesterday to 50% and it is down 48% today. App says its hardwired but not showing a charge indicator on the battery. I have done a full reset of the doorbell and still is showing the same. What should I do next?
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26-12-2020 02:29:24
Responses (4)
- E
I have a custom zone set up that is covering an area 5ft tall by 3ft wide. The battery is now down to 89%. It is detecting 1 to 3 motions a day. It does not seem to be recharging the battery the battery status is never showing a charging indicator.
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28-12-2020 10:58:53
ELast night I reset the doorbell and setup it up again. It finally started charging.
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29-12-2020 12:32:19
Learl81, thank you for sharing, My Ring Battery Doorbell 2 is also not charging when hardwired. I am currently charging the battery. I will follow your advice and try resetting it.
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11-07-2023 01:55:35
LCorrection.. I meant Ring Battery Doorbell Plus... My Ring doorbell 2 is charging just fine. You would thing that Ring would be smart enough to have the Battery Doorbell Plus maintain a charge when it is hardwired.
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11-07-2023 01:59:30
- S
Sorry - my impatience. I assumed that if I was able to go through the whole setup process, that the device was charged enough. Guess not. After I waited 2 hours, it powered up and continued working. It was just strange because it started acting weird directly after the firmware update. Up and running now.
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28-12-2020 11:40:03
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- K
My Ring doorbell 3plus is hardwired but does not charge and runs down really quickly!
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18-04-2021 06:53:44
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UA Customer Support rep told me that the 3 Plus doorbell mostly uses the battery and that the hardwiring is only providing a trickle charge and the battery eventually (4-6 months) requires to be taken out and fully charged. The official documentation for the 3Plus is not 100% incorrect but it is entirely misleading that it left out that detail! I'm in the process of switching to the Ring Doorbell 2 Pro where no battery is involved and it has an amazing new feature "3D Birds Eye View". Slightly more expensive when on sale though.
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03-04-2023 09:33:51
- S
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
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11-08-2023 02:04:25
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Marley_Ring
Hi there, @earl81! With the Ring app displaying hardwired, this is a great sign that power is being received. Even when connected to wires, a battery powered Video Doorbell will operate primarily on battery power, then supply a charge thereafter. Fine tuning motion detection and limiting the use of live view can help to preserve battery life. Feel free to check out our [Community post about battery drain](https://community.ring.com/t/device-tips-battery-draining-quickly/305) for more information. I hope this helps! :)
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28-12-2020 10:22:35
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