Ring Doorbell 3 Plus... "Alexa, show the most recent event from [Ring Device Name]." THE RECORDING HAS BEEN REMOVED?
"Alexa, show the most recent event from [Ring Device Name]." and Alexa responds with " THE RECORDING HAS BEEN REMOVED"???? And Alexa doesn't play any clips?????? It used to show/play the last clip. I subscribe to the Basic Ring Plan. I see another post, same issue however the user is using an Echo Show and mine is an Echo Dot. I have tried removing the device and re-linking between Amazon. The previous videos still show in the Ring app. The Live View is still working through my Echo Dot. I have tried restarting the Echo Dot. The software is up to date on the Ring App and the Echo Dot. " Using Alexa to control your Ring Doorbell or Security Camera" https://support.ring.com/hc/en-us/articles/360031246432-Using-Alexa-to-control-your-Ring-Doorbell-or-Security-Camera- Followed this links instructions and still same results.... NOT WORKING? "What to do if your Ring and Alexa Features Stopped Working" https://support.ring.com/hc/en-us/articles/360050373832-What-to-do-if-your-Ring-and-Alexa-Features-Stopped-Working-
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01-03-2021 02:20:02
Responses (4)
- D
Just wanted to update that as of today 3/3/2021 the issue has resolved itself on the backend of Ring/Alexa and is no longer an issue. I did not call into Ring tech support or to Alexa tech support for this issue.
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03-03-2021 05:49:59
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- B
I have had the same issue for a year and I have tried all the solutions as well. It will play the video if it is soon after the rign has had a motion or doorbell alert. but after a short amount of time it will just say "the recording has been removed".
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18-04-2022 06:57:17
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- M
Hi @bettyflyboop! Try [removing the Ring skill / routine and re-adding it in the Alexa app](https://support.ring.com/hc/en-us/articles/360050781811-Ring-Alexa-Skill-Stopped-Working-). Please also ensure your [subscription](https://support.ring.com/hc/en-us/articles/115001671383-General-Information-on-Ring-Protect-Subscription-Plans) is active and connection is proper for both the Ring and Alexa devices.
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18-04-2022 05:12:35
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DrThunder
Well, we are making progress. Now Alexa states "Sorry, something went wrong..." instead of "The recording has been removed"!
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02-03-2021 06:20:28
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