Ring Doorbell 3 only rings in-home chime when battery pack is inserted or removed

I have a ring doorbell 3 that is hard wired to my home's existing doorbell system. My doorbell chime works perfectly when the ring is not installed. When I install the ring these are the issues I'm running into: 1. The ring is not detecting that it is hardwired. It says it is running off of battery power however the battery has not drained in the month that I've been using it. 2. The ring is not ringing or detecting my houses chime system despite having hardwired it to my existing doorbell system. 3. The ring WILL ring my houses chime when I remove the battery pack or when I insert the battery pack. If I remove the battery pack my house's chime start spam ringing until I put the battery pack back in and then it finishes one ring. This makes me believe that the ring is capable of ringing my chime, I'm just not sure what exactly is wrong with it. I have a reddit thread here about it with a video of the problem: https://www.reddit.com/r/Ring/comments/ksjrh2/existing_doorbell_chime_only_goes_off_when/ Any help would be appreciated!