Ring Video Doorbell
Ring Doorbell 3 hardwired not charnig
Hi there ! I bought a Rind Doorbell 3 which I hardwired with a AC 20V 2.3Amps power supply. I’ve added a 50W 25Ohms resistor, between the power supply and the Ring. I’ve tested directly on the ring : the voltage is 19.6V so it is hardwired. But on the app, "Power source" is still "Battery". It won’t change for "Hardwired"... So, of course, the battery is always going down and never charging. The support phone number given on the website is wrong (00 800 87 00 97 81 or 0800 87 00 97 81 do not exist) Any idea ? 
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10-01-2021 09:43:29
Responses (2)
- M
Thanks Charlies, As I said It won’t EVER change for “Hardwired”… The battery is always going down and NEVER charging, as if the wiring (or the device) was faulty. @Tom_Ring could you please have a look ? Again, the French/European phone number is invalid, I can’t get anyone on the phone. Shall I just send the device back ?
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15-01-2021 10:49:52
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THi @maxpetit. If the numbers listed on the website are not working for you, try contacting your phone service provider to see if they are on a blocked list or somehow prohibited. The numbers listed are known to be working and accurate, 8AM - 8PM CET, Monday - Friday. Also, for French only support, you can email assisstance@ring.com. Thank you!
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19-01-2021 11:33:36
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Tom_Ring
Hi @maxpetit. For this concern, it would be best to contact our support team directly. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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12-01-2021 09:59:32
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