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Ring Video Doorbell

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I
Ring doorbell 2 solar charger
hardwired-battery-video-doorbell

I have the above doorbell with the solar charger which has been fine since last February, last weekend it showed in 'device health' 'solar charger - not connected', after speaking to support and connecting another charger which I just happened to have a spare the same response. They have sent me a new doorbell but the response is the same. Any ideas? I suspect a software issue.

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19-11-2020 07:40:42

Responses (1)

  • I

    Having read the posts it seems until sub 90% battery state is reached the charger wil not display any perfoamnce. I'll wait until then.

    0

    20-11-2020 01:37:48

      I

      Since the recent apparent server 'crash' which just happened to co-incide with me installing or trying to install my replacment Doorbell3 sent as a replacment for the Doorbell 2 (which refused to connect any longer to the solar charger) the Ring Dorbell 3 now is connected, although there is insufficent sun currently to create any charge value. Initially it dropped out but after a second attempt I did notice a software update in operation and all seems well for the moment.

      0

      28-11-2020 11:11:08

      I

      Another update on this. The solar charger has disconnected and refuses to re-connect. Just about to give up on this system.

      0

      29-11-2020 04:22:05

      D

      I'm having the same issue too, and I just installed mine this past Saturday, the 28th. Says within the device health, that the battery is currently at 88%. And solar status is "Not Connected". I'm wondering the same thing too, if I have a faulty unit. Or (which I don't see how) I installed it wrong. But it seems pretty simple.

      0

      29-11-2020 04:31:11

      I

      I'm hoping it's just no sun at this time of year or not enough anyway. Just re-installed mine but to no avail. Battery at '76%'. Solar Staus 'Not Connected'. As you say it's not something you should or could get wrong when fitting it's straight forward.

      0

      30-11-2020 12:44:26

      I

      Having seen some sun this morning the solar charger is working. Thus:- 'Battery Level 74%.' Solar Status - 'Connected'. 'Ring Solar Charger is conneted and able to charge this device'. I can only conclude sun is important! But why it disconnects now and then is unknown.

      0

      01-12-2020 01:27:53

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