Ring Keypads are not charging

Question

Ring keypads (Gen 2) are not charging. Tried multiple outlets, cords, bricks etc. We have two keypads for our business. I’ve seen other posts where it is recommended to factory reset the keypad. However, I have several employees with unique keypad codes. If I factory reset both keypads, will it erase all codes?? What a pain this is if so. Ring needs to fix this issue as I have seen this in other posts.

Caitlyn_Ring · Answer

Hi @Enovak. The access codes are not stored in the Keypad, they are controlled within the Shared User settings in the Ring app under Settings  Shared Access. I'd suggest resetting your Keypads to see if that resolves this charging issue. You can find steps on how to reset your Keypad linked in [this article](https://support.ring.com/hc/en-us/articles/360000071906-How-to-completely-reset-your-Alarm-devices). If that still does not resolve this problem, the next best step would be to follow up with our support team so they can take a closer look. You can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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