Responses (33)

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  Dee1100

  Hello everyone, I have had my ring doorbell pro 2 for a few months now and out of the blue the battery started to drain I have it hardwired to the house and prior to using it I did a complete charge and the battery normally always stays charged. Any suggestions I took the battery out last night and did a charge for about 3 hours and right now it's at 46%

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  03-12-2019 01:13:49

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  Marley_Ring

  Hey @Dee1100! The Video Doorbell 2 is battery operated primarily, and so the hardwired connection is for a charge and use of an existing chime kit. Depending on usage and other factors, the battery level could still decrease. Check out our [Community post](https://community.ring.com/t5/General-Questions/Device-Tips-Battery-Draining-Quickly/m-p/1136#M52) for tips and tricks on extending battery life. I hope this helps! :)

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  05-12-2019 11:56:19

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  Chelsea_Ring

  Hey @Steph4. In the event that you may be having excessive motion events, this could be draining the battery as well. When hardwiring the Ring Video Doorbell 2, you can get up to a 10% trickle charge a day to help keep the battery full, but with the excessive motion you may be having, this will restrict it from staying full. Have you noticed an increase in events? You can review these in your event history! If you see an increase in events (more than 10 events a day whether it's Live View, motion, dings) I would recommend re-exploring your Motion Wizard settings to ensure it's properly set up, or maybe purposefully reducing the sensitivity to help with this too.

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  29-04-2020 12:26:10

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  Sem0910

  I’m having this same issue! I haven’t had to charge my battery ever until this week. Now I have charged it twice this in 2 days and I only get 1 event before it goes from 97% to 0% and I have to recharge. This is not ok. What’s the point of having a video doorbell if I have to charge it twice a day?

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  01-05-2020 05:42:45

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  Ninaiandoli

  My battery is dying after 1 day with a full charge. We live on a quiet road with not a lot of movement and we even have our movement limited to quite near the door so if a car does happen to drive past it does not pick it up. What is the life span on a ring as we have had it less than 3 years.

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  01-05-2020 06:26:10

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  Chelsea_Ring

  Hey neighbors! If you are finding that your battery does not hold a charge longer than a day or two and you do not have excessive motion alerts happening, you will need to reach out to our support team [here](https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch) for this. They will be able to do advanced troubleshooting with you to see if they can get the device back to running how it should, or look into possible replacements of batteries or the Doorbell itself if you are within warranty! Please know that having this short of a battery life is not intended, which is why it's encouraged to give our support team a call about this.

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  01-05-2020 05:37:01

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  Babybelle37

  Mine is the same. Hardwired with new battery but still draining. What's the point of hardwiring? Can't say I'm that impressed!

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  21-10-2020 11:42:30

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  RedHagar

  Same here...down to 60% in 1 day. Even if the trickle charge isn't working at all, how do I lose 40% battery in 1 day? This is only 2 months old. I am really rethinking the Nest which can run on this same power without batteries. No idea why the Ring cannot. This is a major, major problem.

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  23-10-2020 10:39:42

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  Babybelle37

  have hardwired doorbell, shows hardwired but battery draining, so purchased a new battery but still draining! My unit is set to high settings hence the transformer! Am i doing something wrong ?

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  21-10-2020 11:37:49

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  Marie13

  Same exact problem!! My battery would last for almost a month on full charge but then we switched to hardwire in April. The device started to drain frequently in October and has been lasting only a week at Max before it needs charged again. I wonder if this is due to a firmware update?! Similar to Apple’s iPhone battery issues??

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  14-11-2020 06:19:14

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  Babybelle37

  mine too at 47% today. Hardwired with brand new battery!

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  21-10-2020 11:38:57

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  MinneapolisJeff

  I've the same issue; disabled snapshots, disabled Advanced Motion Detection, attempting to reset the device back to the way it was last winter. I didn't have excessive battery drain then, despite the extreme cold too. This winter I received a low battery email and warning. I agree with the others, the new features introduced by Ring are causing those users where temperatures play a factor to have a faster battery drain than a low voltage trickle charge can complete. Like the others, I'm wondering why I bought this doorbell to hardwire- what was the point when it is superseded by battery usage? Love the hardwired floodlight cams, but this electrical setup doesn't seem viable any longer. Disappointed.

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  06-01-2021 04:00:12

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