English

Help

Community Home

Categories

Discussions

Sign Up

Ring Video Doorbell

Browse posts, comment, and join in the discussion about Rings wired and battery doorbell.
M

Motzil

Ring door bell 2nd Generation will not connect or Facrory reset
battery-video-doorbell
troubleshooting

Hi we have a ring door bell 2nd Generation which was hard wired untill recently. the battery needed charging . I therefore took it off to charge however it will not now reconnect or do anything Factory reset does nothing. if i plog it into the USB i get a flashing full blue ring, as though it is full charged. When i check setting i cab see a full green battery icon (see image) ![IMG_0617|248x500](upload://27FdUfdrGY76dAh4wU8NKfEQ0eu.jpeg) If I unplug it from the USB nothing happens when pushing the centre button or factory reset button any suggestions welcome

444 •

0 •

0 •

12-10-2023 02:12:45

Responses (3)

  • T

    Tom_Ring

    Hi @Motzil. How long was this device left on the charger? It can take up to 8 hours for the device to fully charge. To perform a reset, you'll need to hold down the orange setup button for 20 seconds, then release it.

    0

    •

    13-10-2023 06:06:01

    •

    • M

      Motzil

      Hi this was left on charge for a full 24 hrs as I’ve said the battery icon is showing green to say it’s fully charged.

      0

      •

      15-10-2023 09:08:31

      •

        T

        Tom_Ring

        Hi @Motzil. In this case, please follow up with our [support team](https://support.ring.com/hc/en-us/articles/213608406#callus). You can also get in touch by sending a private message [@Ring](https://community.ring.com/u/ring) on Facebook or Twitter.

        0

        •

        16-10-2023 06:30:22

    • S

      system

      This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

      0

      •

      15-11-2023 06:30:50

      •

      Didn't find an answer ?

      Log in or create your Ring account to post a question and join in the on the conversation.

      Community Resources

      Community Guidelines

      About Ring Community

      Ring Help

      Most Helpful Members

      View All

      ©2024 Ring LLC or its affiliates

      PrivacyLicensesTerms of Service