user82449
Ring cameras stop recording for two hours
I have 5 outdoor cameras. There are two door bells and three outside cameras. Yesterday morning they suddenly stopped recording plus one of the two phones with the accounts received a notification that alerts are turned off. After about 1 hour and 42 minutes, the cameras start recording again with no issues. Nothing was changed in the settings nor was there a power outage, wifi issue, etc. it makes no sense
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20-05-2024 01:31:28
Responses (2)
- U
The same thing happened to me last night. All 6 of my outdoor camera went down from 9:15pm until around 1am. They should’ve been set off a lot because we were outside & so we’re our dogs. No WiFi issues, etc
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20-06-2024 03:13:10
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Justin_Ring
Hi @user82449. If you have already checked your settings, like Modes, and have verified there was no internet outage, I recommend reaching out to our support team to further investigate this with you. They will be able to take a look into this more in depth. Give our support team a call using one of the numbers available here.
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21-05-2024 05:38:29
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