Ring 4 and Quick Replies

Your web page says: "Video Doorbell 4 - Our upgraded doorbell camera with improved video previews that works on any home. Video Doorbell 4 features enhanced wifi, a quick-release battery for easy recharging, and Quick Replies when you're busy." I installed Ring 4 last weekend (10/3) and was told tonight (10/9) by phone support that Quick Replies does not work on the 4. Why would your latest model not include this feature and why do you advertise that it does? Since your support person was as confused as I was, we both must be missing something. Advice? Thanks.