Ring 3plus battery not clicking into place

Brand new, straight out of the box, never used. Battery has a full charge but won't "click" into place to supply power to the Ring. It works but won't stay in the proper place unless I hold it there just right. I thought once the faceplate was on and screwed in that it might help hold it in properly but that was a no go. I attached a short clip with an example of what I mean. A bit upsetting and super frustrating as I wanted it to be installed before the holiday weekend. I'm thinking it's a defect as it should fit properly. Is it the housing or the battery? I don't want to fork out $30 to replace a brand new battery on the chance it's the housing that's causing the issue.