Ring Video Doorbell
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Resetting/reactivating a non working internal chime
I have been following the set up and help facilities on the website to reconnect an internal chime that no longer chimes. I suspect I know how this happened - see below. But in order to resolve this I needed to follow the step by step guide. I have now reached the point where I get a message that tells me - how/why is inexplicable - that my device is registered to another and cannot be set up or the registration request actioned. Where do I go from here?The likely reason for the need for a reset/reconnect I have now realised - 2 weeks later after only just realising my doorbell has not rung - is that we have just moved to fibre broadband with a new route and thus password.
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06-04-2022 10:35:22
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Tom_Ring
Hi @sussexringuser. If you are getting a message that the Doorbell belongs to another user, you are not logged in with the same email that the Doorbell was setup under or you are on the wrong Location. I would suggest verifying that the email you are using is correct. Once you have that verified, you can follow the steps listed in this Help Center article [here](https://support.ring.com/hc/en-us/articles/360034825092-How-to-Reconnect-Your-Ring-Device-to-Wifi-or-Change-Your-Wifi-Network) to reconnect to WiFi.
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07-04-2022 18:11:28
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