Ring Video Doorbell
Random and continuous notifications when no plan is active
The day my ring trial plan expired on my doorbell 3 plus, the doorbell started generating alerts/notifications about every 5 to 10 minutes. When you went to check the doorbell, it would typically not connect. This started the day of plan expiration and continued 24/7 until I subscribed for a plan. I have other security cameras, so I could tell there was not a visitor. Why is this happening.
4551 •
2 •
11 •
01-02-2021 05:00:43
Responses (9)
- D
The fact that both the inability to connect to the doorbell via the app, as well as the continuous message alerts are directly tied to whether I am or am not on a "plan" from ring suggests that it isn't app setting or camera settings causing the issue. The day I resubscribed to a plan, the notifications and connection issues stopped. Who can explain why that is.
•1
02-02-2021 10:05:09
•
JIt's a bug in the product relating to Advanced Motion Detection setting when off-plan, that Ring have yet to acknowledge or reply to. https://community.ring.com/t/live-view-failure-and-motion-detection-errors-after-ring-protect-free-trial-ended/ https://community.ring.com/t/advanced-motion-detection-breaks-live-view-after-30-day-trial-period-ends/
•1
03-02-2021 09:43:43
JIf you've subscribed to the plan, then you shouldn't have to disable the advanced motion settings. I did find that when I still had the plan, that getting the settings to work well together was a bit hit and miss and had to be played with. I seem to remember thinking that the order you set things up mattered (and a friend had the same experience) - such as turning on and testing the advanced motions zone configuration first before enabling person only mode. If you've re-subscribed, have a couple of goes but definitely call support as Caitlyn suggested - because it should work!
•1
03-02-2021 03:14:48
- J
I’m having the same issues with my Ring Pro. My trial subscription ended at midnight, and starting at 1am, the device registers false motion alerts on a +\- 2 hour interval. It didn’t have a single false alarm in the weeks leading up to the end of the trail. Feels like subscription extortion at this point.
•1
02-01-2023 12:40:30
•
- C
Hi @JCobb. I'd recommend reviewing the motion settings for your Doorbell Pro as there are some features that are linked to the Ring Protect plan, such as [Smart Alerts](https://support.ring.com/hc/en-us/articles/360032947972-Refining-Your-Motion-Alert-Notifications-for-People-and-Other-Motions-). Since your subscription ended, you may need to change your settings around as a result of some features being unavailable without the plan. Redraw your [Motion Zones](https://support.ring.com/hc/en-us/articles/210243483-Utilizing-Motion-Zones-with-your-Ring-Devices) to prioritize the pathways visitors commonly use and adjust the Motion Sensitivity down if you are receiving false alerts.
•0
04-01-2023 05:21:04
•
- S
This is absolutely subscription extortion, my ring protect trial expired, and now I receive motion alerts every 5 minutes on average without any ability to see what caused the alert. This is a failure to provide a core functionality of a product that was purchased. Hope everyone can get their submissions in for this issue so that we all know to be contacted when the class action lawsuit spins up.
•3
17-01-2023 04:20:09
•
UJust had this very thing happen to me @spencedt and agree. Ridiculous... I contacted support before finding this thread.... Not on false "person detected" or any other person detected for the entire trial, other than my family. Then 8 "person detected" alerts from 5 am through 647 am this morning.. This is exactly what you described.... exactly..
•2
24-01-2023 01:41:42
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
©2024 Ring LLC or its affiliates
Caitlyn_Ring
Hi there @Dlm0319. You may want to look at readjusting your [Motion Zones](https://support.ring.com/hc/en-us/articles/210243483-Utilizing-Motion-Zones-with-your-Ring-Devices) or playing around with the [Motion Frequency](https://support.ring.com/hc/en-us/articles/115003477106-Understanding-and-Optimizing-Motion-Detection-with-Motion-Frequency) to see what works best for your home. If you're still getting false motion alerts after adjusting your settings, I'd suggest touching base with our support team so they can take a closer look for you. You can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
0
02-02-2021 08:14:52
•