Product faulty out of box - customer service non-existant

Well hello neighbours. Bought a Doorbell Elite. Lucky so far I have not put holes into my brick walls to instal this product, but set it up on the table first. The Elite Power Kit appears faulty as there is no indication there is power in or out of the unit. The instal video shows indicators at either end lighting up when power is connected, but mine doesn't. Anyway, trying to get help online is a waste of time. Ring Chat does not support new product installations. So I tried to ring. 3 attempted calls on the phone and 3 hours later I gave up and have turned to airing my opinion on this page. Maybe I was unlucky. Maybe this is a good product. But I must admit after buying it I have seen other cheaper and better products available. BUT I have never come across such BAD customer support. Surely with the amount of money Amazon makes, it can divert some of it to improve its cutomer service experience. Or just make a better product to begin with. DO NOT BUY FROM THIS COMPANY!