Ring Video Doorbell

Browse posts, comment, and join in the discussion about Rings wired and battery doorbell.

U
Problem with ring doorbell pro 2
hardwired-video-doorbell
troubleshooting

Hey guys. I’ve had the ring doorbell pro 2 for probably about a year now. Recently as of last month it completely stopped working. I don’t get any video feed to my phone and it says my product is offline. So I go outside to check and I press the button and it just makes a chime sound with a blue circle once then stops making any sound and no more blue circle. It also does not sound my chime inside but I removed the doorbell and made it chime manually by touching the wires and it worked just fine. I also checked the installation of the kit for the inside chime and nothing looked out of the ordinary and looked fine. It was also working just fine before this. Do I need to get a replacement doorbell? A replacement kit? Thanks y’all.

414

0

0

12-12-2022 21:50:47

Responses (1)

  • T

    Hi @user30067. What is the voltage rating for the transformer that your Ring Pro 2 is hardwired to? In the Ring app, in the Device Health menu, what is the power reading? It sounds like your Ring Pro 2 may be underpowered, but we'll have to verify to be sure.

    0

    14-12-2022 16:26:01

    Didn't find an answer ?

    Log in or create your Ring account to post a question and join in the on the conversation.

    Most Helpful Members