Porch Thief Hacked-in And Erased Doorbell Video Of The Crime!!

At 1:37 pm yesterday, I have a video showing a fedex package being delivered to my porch. At 1:47 pm I have a motion activated video, but it is completly black, with no sound. Twenty minutes later, I have another motion activated video of me on the porch getting my mail, and there is no box on the porch. It looks like somehow the porch thief was able to hack into the Ring Doorbel and erase the video of them stealing the box. They didnt delete the video, they just erased it. They did not cover the camera up, or I would have still been able to hear background noises, but the video is totally silent, and solid black. Has anybody else had this happen?