Responses (2)

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  Marley_Ring

  You got it, @JohnnyBGood ! The best way to transfer device ownership is for the current owner to remove the Video Doorbell, and then for you to attempt a new setup in your Ring app. Upon attempting a new setup under your account, the previous owner will be notified and requested to release ownership. Once complete, you will then be able to setup the Video Doorbell on your account, and add Mrs. JohnnyBGood as a Shared User. Here's a couple Help Center articles for reference and some great additional tips if needed. :) https://support.ring.com/hc/en-us/articles/360038010351-I-Would-Like-to-Take-Over-Change-Ownership-of-Ring-Devices https://support.ring.com/hc/en-us/articles/115005235186-Controlling-Ring-Devices-With-Users-and-Roles

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  28-01-2022 03:38:21

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  Trifazz

  What if, there is no chance to contact with former owner? I saw there is 15 days period when the doorbell will be automatically removed from the former owner's accout, is it true?

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  03-08-2022 11:46:27

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  Tom_Ring

  Hi @Trifazz. This information can be found in the marked solution for this post. [quote="Marley_Ring, post:2, topic:111866"] https://support.ring.com/hc/en-us/articles/360038010351-I-Would-Like-to-Take-Over-Change-Ownership-of-Ring-Devices [/quote] If you still unable to transfer the take ownership of the device, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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  04-08-2022 05:41:30