Ring Video Doorbell
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Not seeing back to back alerts
troubleshooting
wireless-security-cameras
More than a few times now I’m not seeing video of a second alert when it happens shortly after the first. Example being I get an alert that someone is at door and see a package dropped off. A minute later the package is gone and I never saw who picked it up. Luckily was someone in the family. Another time a contractor was out back but then came inside and someone tried to get into their truck. It was not captured on video.
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19-01-2023 08:46:06
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Justin_Ring
Hi @Doncat01. If your Doorbell isn't working properly with motion detection, try the following fixes: - [Reboot your Doorbell using the Ring app](https://support.ring.com/hc/en-us/articles/7438395032980-How-to-Reboot-your-Ring-Doorbell-or-Security-Camera-from-the-Ring-App-). - Verify your Doorbell has a [good signal strength, also known as RSSI](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229). - Adjust your [Motion Zones and increase your Motion Sensitivity](https://support.ring.com/hc/en-us/articles/210243483-Utilizing-Motion-Zones-with-your-Ring-Devices). - Turn on [Smart Alerts](https://support.ring.com/hc/en-us/articles/360032947972-Refining-Your-Motion-Alert-Notifications-for-People-and-Other-Motions-) and the "person" option for recording and notifications. - If your Doorbell is battery operated, you will also want to change the [Motion Frequency](https://support.ring.com/hc/en-us/articles/115003477106-Understanding-and-Optimizing-Motion-Detection-with-Motion-Frequency) to Frequent. This option reduces battery life while preventing motions from being missed. I hope these steps help!
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20-01-2023 11:40:09
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