Not getting motion alerts from my cameras on Android device or IOS

Question

I have three ring doorbells on my property. All three have always given me audio alerts when they detect motion. On my android phone and/or my iPad. Today I noticed non of them are now doing so. I can stand in front of each camera and see the motion detected in event history. But no notification/push to either device. I've check settings for all the cams and both devices. They are set up to detect motion and send alerts. Nothing. Any suggestions?

Justin_Ring · Answer

Hi @jollyblackburn. You can also try uninstalling and reinstalling the Ring app to see if it helps. Please make sure before uninstalling that your phone and tablet are [capable of downloading the latest version of the Ring app](https://support.ring.com/hc/en-us/articles/4812209807124-Mobile-Device-Compatibility-and-the-Ring-App). If you have tried this additional step and are still having the same concern, give our [support team](https://support.ring.com/hc/en-gb/articles/213608406) a call for further assistance.

system · Answer

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Ring Video Doorbell

Not getting motion alerts from my cameras on Android device or IOS

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