Ring Video Doorbell
No desktop or mobile motion notifications
over the the last week I've noticed i am not getting any notifications at night mostly . my last notification was just after 10 pm last night its now 2 am am still no motion notifications .no desktop or mobile motion notifications. I've reset everything etc but still every day it just stops working when it feels like it . . i still do get notifications if someone pressed the door bells but any motion from security cameras or door bells i get no notifications at all . is the fault on ring side ? please fix this asap .
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15-06-2023 01:04:22
Responses (7)
- N
no motion schedules are setup. some days it works some days it does not work it just happens at random times mostly starting at 10:30 ish pm . i see other posts about the same problems about no motion notifications etc i am sure the problem is with ring end
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27-06-2023 12:34:31
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- N
1:50am just went out side . no motion notifications from rear door bell / rear camera / side camera. all cameras are on live view on pc and working . i rang the rear door bell i get notifications straight away on mobile and chime pro 2 and desktop. why is it doing this ? the rear flood light pro wired spot light does not come on ether with motion detection that's another problem :( everything is set up correct in app i dont no what is going on doing my head in . 2am still no notifications from motion ? 2:19am person detected rear doorbell notification received nothing from rear flood light camera or side flood light . 2:43am no motion notifications on 3 cameras. rear door bell push only notifications on chime and pc . nothing on mobile. 2:58am no motion detected on 3 cameras. rear door bell push notifications received on chime mobile and pc . 3am walking about 3 cameras no motion detected on 3 cameras no notifications received 3:25am still no motion notifications but rear door bell push gets notifications on mobile chime pc 4:55 motion alert motion at your rear camera 4:55 person detected there is a person at your side camera 4:55 person detected there is a person at your back door notifications received chime pro mobile and pc its the next day notifications worked from 4:55 am yesterday all day i got notifications while at work i got back from work 00:00 notifications from all devices. its now 1:50 am again and nothing no notifications .
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02-07-2023 01:00:23
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- N
1:50am just went out side . no motion notifications from rear door bell / rear camera / side camera. all cameras are on live view on pc and working . i rang the rear door bell i get notifications straight away on mobile and chime pro 2 and desktop. why is it doing this ? the rear flood light pro wired spot light does not come on ether with motion detection that's another problem :( everything is set up correct in app i dont no what is going on doing my head in . 2am still no notifications from motion ? 2:19am person detected rear doorbell notification received nothing from rear flood light camera or side flood light . 2:43am no motion notifications on 3 cameras. rear door bell push only notifications on chime and pc . nothing on mobile. 2:58am no motion detected on 3 cameras. rear door bell push notifications received on chime mobile and pc . 3am walking about 3 cameras no motion detected on 3 cameras no notifications received 3:25am still no motion notifications but rear door bell push gets notifications on mobile chime pc 4:55 motion alert motion at your rear camera 4:55 person detected there is a person at your side camera 4:55 person detected there is a person at your back door notifications received chime pro mobile and pc its the next day notifications worked from 4:55 am yesterday all day i got notifications while at work i got back from work 00:00 notifications from all devices. its now 1:50 am again and nothing no notifications .
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02-07-2023 01:00:23
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- N
oh look its 3:25 am again and no bloody motion detection from any cameras door bells and security cameras floods. devices are online and live view running . what a joke get it fixed ring how long is this going to go on for ? fix this soon with an device updates or reset your servers something is not right. i will take down all my ring devices and cancel my subscription if this is not fixed soon . paying near £100 per year for no security early hours of mornings everyday of the week is not on . 4:36am still no motion detection from doorbells or security flood cameras but door bell push instant notification received.
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11-07-2023 02:25:50
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Justin_Ring
Hi @nov. If it is only during the night and it is only Motion Notifications you are not getting, then double check that you do not have any [Motion Schedules](https://support.ring.com/hc/en-us/articles/218380863-Scheduling-Times-When-You-Don-t-Want-to-Receive-Motion-Alerts-) active for your Cameras and Doorbell. If you have done this step and are still having the same concern, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus) to further investigate. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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16-06-2023 04:34:18
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