Ring Video Doorbell
Nightmare after changing broadband provider-HELP!
I have had a ring doorbell 2 and stick up cams for a few years. Changed ISP's (including full fibre), no problems. Moved house & old owner left BT broadband for a few days, everything connected fine. Changed to Fibrehop full fibre a few days ago and the doorbell + cameras no longer do motion detection or live view. They also keep going offline. Chime also does nothing. I split network into 2.4GHz and 5GHZ but didn't work. Connected doorbell to my phone hot spot and it worked fine. Bought a doorbell 4 thinking dual band may be ok, still the same problem. Ring support were no use. Broadband providers only suggestion was to split the network which I have already tried. I really like my ring devices and really need to some help in getting them working. Surely it has to be. problem with my new broadband? Any help desperately needed!
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04-09-2022 10:54:34
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Justin_Ring
Hi @Rkk74. If your Ring devices are falling offline or not connecting to your network, try the following steps: * Factory reset the Ring devices by pressing and holding the setup button for 20–25 seconds. * Reboot your router by unplugging it for 10 seconds and plugging it back in. * Review our Help Center article [here](https://support.ring.com/hc/en-us/articles/360023559372-Fixing-Your-Devices-Falling-Offline-Repeatedly-by-Adjusting-Your-Router) to make certain recommended adjustments to your router. If you have tried these steps and are still having the same concern, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support. Since you have spoken with our support team before, ask to speak with our more advanced support team to get a deeper look into your concern.
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06-09-2022 06:19:08
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