‎New video doorbell not working

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K

Kazamyben

New video doorbell not working

app-settings

android

hardwired-battery-video-doorbell

I was bought a video doorbell 2nd generation for Christmas yesterday. I have tried to set it up and all the settings in the app says it is set up and working but it doesn't ring when the bell is pressed and it doesn't send any notifications. The live video doesn't work either. The only thing i haven't done is actually fix it the wall as I wanted to test it first. I have put the back on and put the screws in as though it is up though. I've deleted the app and reinstalled, I've reset and set up the bell twice but nothing makes a difference.

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26-12-2020 06:36:03

Responses (11)

C
charlies
Sounds like you might have a network/firewall problem.
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26-12-2020 08:01:44
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C
charlies
You are in the US ? You have a major ISP ? What is the model of your modem/router ? Do you know how to access the configuration page for your router's settings ?
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26-12-2020 08:22:53
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C
charlies
Go to your router's settings and disable the firewall - just to test if that is the issue. You can enable it afterward.
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26-12-2020 08:30:29
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C
charlies
Ok - does your router's config page show something like 'connected devices' ? you should see your android device amongst others. Do you see your ring device listed ?
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26-12-2020 08:46:31
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C
charlies
Well if it were me - I would record the current settings and then - remove any sort of 'port forwarding list' entries. (associated with the ring device)
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26-12-2020 08:50:50
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