Live View UK

I spoke to UK support on Thurs 15th April and they said there were problems with the UK servers it worked once or twice over easter but doesn't always record either. When are they going to be fixed has anybody heard. I had an actual problem with the video doorbell, so replaced it but could not get live view I even bought a new chime pro 'SAME PROBLEM' that's when I contacted support and got told there's a problem but that has been over a week now and it is still not fixed.