Live view doesn't work after someone rings. Ring Pro goes offline

I've been having an issue with my Ring Pro doorbell where I cannot access the live view once someone actually rings the doorbell. I can access it otherwise just fine (opening live view after motion alert, or just randomly checking live view). Video is recorded and saved of a person walking up to the door, but as soon as they press the button the video cuts off and I get no more video. It actually appears the doorbell goes offline after that and doesn't come back online until some amount of time later. Previously this functionality has worked as expected, but not as of late (I don't know an exact time it started). I use both the regular Ring app as well as Rapid Ring, same inability to access once it's been rang with either app.