Ring Video Doorbell
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user_956091
Keep receiving emails reminding me to return device
about 1 1/2 months ago we were having difficulty connecting to our doorbell. Eventually we were able to connect and have had no problems since. Ring was going to send us a new device but I called and requested that they cancel the order- it had not yet shipped. Since then we keep receiving "URGENT" email reminders to send back the old device. I have called 4 times to request these emails stop. What's going on- doesn't your system show I cancelled the new device? Totally annoying
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22-06-2024 14:31:39
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Justin_Ring
Hi @user_956091. Since we do not have access to account information within the Community, we are unable to help with this kind of concern. To continue investigating this with you, it is recommended that you get in touch with our support team. You can also send a private message to @Ring on Facebook to get in contact with our support team.
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24-06-2024 16:15:51
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