Ring Video Doorbell
Is a Delayed Recording Start Expected Behavior?
I am a first time Ring product user and I purchased a Ring Doorbell 2. I have it all set up and I've adjusted the motion sensitivity and the motion zones. I am currently running on battery power which I think limits recordings to roughly 30 seconds, which is fine. The one thing that is FAR from ideal is the fact that my recordings seem to start halfway through the motion. For example, a delivery driver will enter the camera view - quickly walk up, drop a package and then walk away. My recording/playback starts when the delivery person is walking away, completely missing the important piece....the subject's face and them walking up to my door. This doesn't seem to be a setting, this is extremely annoying, is this expected behavior? I anticipated a recording starting either slightly before or right at motion detection. I hope this can be resolved! Thank you in advance! Ryan
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16-12-2019 11:08:55
Responses (3)
- F
No steps, not facing a street, 15-30 feet. Frequency is set to "Standard" Ill see if I can upload an example.
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17-12-2019 05:06:57
FI was able to resolve this issue! I extended the range from 15-30 feet (mid range) to the 30+ feet (max) range and it seems to capture all of the activity from the moment they enter the picture! Wahoo!
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17-12-2019 05:51:02
MI am experiencing the same problem. My Ring 2 doesn't start recording until my postal carrier or other people have come onto my porch and have turned to walk away. My porch is elevated. I added the mount to till the camera downward. My camera faces the street, which is 30'+ ft away. My motion is set to "standard". Please advise. Thanks.
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08-05-2020 05:20:38
MShould I raise the Ring 2 mount position to a foot higher and decrease the motion range for "people" and "street"? My Ring 2 is mounted at a standard doorbell height.
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08-05-2020 05:23:07
- C
I had the same problem . I kept changing different settings until I finally found something that helps. Go into device settings / video settings and increase video recording length . Hope it helps did for me .
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08-07-2021 05:07:18
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- C•
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01-04-2022 09:35:54
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Chelsea_Ring
Hiya @fordhamr! Do you mind letting us know what your current motion settings are set to? For example, what frequency as you under for motion frequency? How did you answer your questions for the motion wizard? Knowing this might help us dissect more of what is going on for you! In addition, I'm going to link some of our help articles that may just address your concern for you: [Utilizing Motion Detection with your Ring Battery Devices](https://support.ring.com/hc/en-us/articles/360022462472-Utilizing-Motion-Detection-with-your-Ring-Battery-Devices) and [Understanding and Optimizing Motion Detection with Motion Frequency](https://support.ring.com/hc/en-us/articles/115003477106-Understanding-and-Optimizing-Motion-Detection-with-Motion-Frequency) Please check them out! Hope to hear back soon. :smiley_cat:
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17-12-2019 04:54:28
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