Install issues with Ring Pro2 (wired)
Hi all, I'm installing a Ring Pro2 video doorbell. I'm using the wire extenders because the wiring is a little too short where the doorbell is installed. I'm running into two issues: 1. I see a low voltage warning when I check the health of the doorbell from the app 2. The doorbell keeps ringing periodically and won't stop Anyone else encounter these issues before and have a workaround? Thank you in advance!
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16-08-2023 06:50:53
Responses (2)
- U
Thank you! I got the install sorted. I think I was installing the pro power kit onto the step down transformer in the garage. Instead, I installed directly on the doorbell chime inside the house as I was able to see the front and trans terminal screws. Doorbell is installed and properly powered now. Thanks!
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18-08-2023 02:51:50
- S
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
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17-09-2023 02:52:09
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Justin_Ring
Hi @user55034. You want to make sure your [chime is compatible with the Pro 2](https://support.ring.com/hc/en-us/articles/360059789591-Ring-Video-Doorbell-Pro-2-Chime-Kit-Compatibility-List). If it is compatible, verify that you have installed your Pro 2 correctly using this Help Center [page](https://support.ring.com/hc/en-us/articles/360054675132-Video-Doorbell-Pro-2-Installation-guide-). You also want to make sure your transformer meets the requirements of 16–24 VAC, 30–40 VA max, and 50/60 Hz. If you have done these steps and are still having the same concern, give our [support team](https://support.ring.com/hc/en-gb/articles/213608406#store-opening-hours) a call for further assistance.
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17-08-2023 06:42:38
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