Ring Video Doorbell
Inconsistent performance from motion sensor on doorbell
I have a Doorbell 3 Plus. Only had it a few days. I'm finding the motion sensor, for which I have set up zones to give me alerts when someone enters the driveway, to be very unreliable. I can't understand why, for example, the postman can walk up the drive and it detects motion. Yet I go out the front door, get in the car, drive off, and it does NOT detect motion. They are all covered by the same zones, and I have motion sensitivity set to high and motion frequency set to "frequently". By the way, this is NOT an issue of notifications, I do get them when motion is detected. It's an issue of motion not being detected when it should be (which I can verify through lack of recording). There just doesn't seem to be any logic to it. Any ideas?
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11-08-2022 02:48:52
Responses (2)
- J
Hi @keiron99. This Community [post](https://community.ring.com/t/caitlyn-s-guide-to-optimizing-your-doorbell-s-motion-detection/48107) covers optimizing your Motion Settings for a Video Doorbell when motion is not working correctly. Another thing to consider is the signal strength, also known as RSSI, of your Video Doorbell. A high RSSI can cause loss of functionality of the Video Doorbell. This Community post [here](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229) will explain RSSI as well as offer solutions. If you have tried these steps and are still having the same concern, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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12-08-2022 08:00:33
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keiron99
Thanks. That's why, after researching, I set the "motion frequency" to "frequently". But if it's incapable of detecting someone (my wife) faffing about in the porch, getting in the car and driving it off, I do have to wonder what the value of this device is!
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11-08-2022 03:01:04
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