Ring Video Doorbell
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U
I returned Ring Doorbell Pro2 to Home Depot. Someone probably purchased it and is trying to set up an account which has been blocked. I cannot figure out how to delete this Ring doorbell from my account
hardwired-video-doorbell
troubleshooting
Despite the fairly detailed instructions, I have been unable to delete my old Ring Pro 2 video doorbell from my account. Help would be appreciated.
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26-03-2022 07:35:28
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Caitlyn_Ring
Hi @user7528. To release ownership of this Ring Doorbell Pro 2, follow the steps below: * Open the Ring app * If you have deleted the Ring app from your mobile device, you need to download it again and log in with your Ring username and password. * [iOS/Apple](https://apps.apple.com/us/developer/ring-com/id926252660) * [Android](https://play.google.com/store/apps/details?id=com.ringapp&hl=en_US&gl=US) * Tap the three lines on the top left * Tap **Devices** * Select the device you want to release from your ownership * Tap **Device Settings** * Tap **General Settings** * Select **Remove this Device** * The device will immediately be available to a new owner. * Complete this process individually for all devices that you want to release. * Complete this process even if the device is still installed on a home, such as a doorbell you're leaving behind after a home sale. If you're not able to get your Doorbell Pro removed from your Ring account so the new owners can set it up, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) so they can take a look. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support. I hope this helps! :)
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28-03-2022 07:41:36
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