Ring Video Doorbell
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Marley_Ring
Hi @Mo4! It sounds like you will need to complete the [Change of Ownership process](https://support.ring.com/hc/en-us/articles/360025997592-Ownership-of-a-Ring-Device). If this device was ever setup under another account, you would need to attempt a setup and wait a couple days for the prior owner to release ownership. Of course, this process can be expedited if you are in contact with the prior owner/ seller. If you are still having concerns with setting up or accessing your Ring device, Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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03-08-2020 09:53:34
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