U
I bought a house with a ring doorbell already installed, but the previous owners don’t have the box or the information on it. How do I tell which ring I have?
hardwired-video-doorbell
battery-video-doorbell
installation
cs-support
I bought a house with a ring doorbell already installed, but the previous owners don’t have the box or the information on it. How do I tell which ring I have? The screw is stripped so I can’t remove the faceplate to check unit.
454 •
0 •
0 •
30-07-2023 09:31:59
Responses (1)
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
Most Helpful Members
View All
©2024 Ring LLC or its affiliates
Caitlyn_Ring
Hi @user53012. You'll need to remove the faceplate from the Doorbell in order to complete the setup process. If the screw is stripped, try gently using pliers to loosen the screw. If that doesn't work, I'd recommend following up with our [support team](https://support.ring.com/hc/en-us/articles/213608406#callus) for further assistance in removing the stripped screw and setting up your Ring Doorbell.
0
31-07-2023 10:36:49
•