How to get higher quality video from recorded history

Recently ran into a scam activity that was caught completely by my 2nd gen Ring doorbell which I paid for recording functionality. Obviously I would want the highest possible quality in video recording from the device history, but what I could download was not HD standard. It's a bit blurry. The device is 12 ft away from the router but there is a wall in between. Normally the signal is really good with short response time. It's just in this case I want the highest possible video quality. Is there a way to get it from the Ring company directly? Appreciate any advice.