Ring Video Doorbell
How to disable motion alerts from another user
A relative has added me to their doorbell alerts before they have setup motion boundaries. I am getting way too many alerts. How can I stop them until she sets up her motion boundaries? Other than calling her and asking her to remove my id from her list of people to send to.
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25-04-2020 11:23:57
Responses (2)
- F
That is great, but I did not know how to get to my relatives device to turn off motion alerts. I had to call support and find out that I had to click on the 3 lines in the upper left corner. Then click on my address to reveal my relatives address. Click on my relatives address and then on her Devices. Then I got to the normal screen with the slider to turn off motion alerts. Those steps certainly were not obvious to me. Thanks.
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28-04-2020 04:16:03
- B
I have a similar question, but instead of permanently disabling alerts, I simply want to disable those excess alerts during the day while they’re not needed. I’m the owner of the system and would love to find a way where I disable alerts for scheduled times only on my own account. Possible to do?
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31-05-2020 05:16:39
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MGood question @Blakeazoid! There is certainly a motion scheduling option that can be used to avoid motion alerts during set times and days. Check out also the [modes feature](https://support.ring.com/hc/en-us/articles/360036107792-Control-All-your-Ring-Cameras-with-Modes), which allows you to customize a disarmed, home, and away mode to control alerts/ activity based on your mode status. Shared users have an in app alerts toggle as well, so they can choose whether to receive alerts or not too. I hope this helps! :)
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03-06-2020 08:46:55
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Chelsea_Ring
Hey @flashtivo. If you go into your Ring app \> Main Menu \> Devices \> and then select on the device, you can toggle off "Motion Alerts." Hope this helps and they get it figured out for your sanity! :joy_cat:
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28-04-2020 12:09:25
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