High pitched noice from Ring Elite audio in app
Hello, I had a Ring Elite installed along with some other low voltage stuff in my house yesterday and of course it wasnt until after the tech left I noticed anytime I turn on the audio from the doorbell that i hear a high pitched noise. I saw other people had this issue and it was suggested to them to do the setup again so I did that and it didn't help. I attached a short clip in which you can hear it. Anyone have any solutions? 
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11-08-2022 10:38:22
Responses (2)
- H
Yep I got the same problem with one of my cams. Had to borrow a ladder to do a ‘hard reset’. Worked initially but after a couple of weeks same high pitch noise returned 🤬
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16-01-2023 09:25:06
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Justin_Ring
Hi @iTand. You can try [rebooting the Video Doorbell Elite from the Ring app](https://support.ring.com/hc/en-us/articles/7438395032980-How-to-Reboot-your-Ring-Doorbell-or-Security-Camera-from-the-Ring-App-) to see if it stops making that high-pitched noise. We also have this Help Center article [here](https://support.ring.com/hc/en-us/articles/360023556192-Fixing-Poor-Audio-Video-Quality-by-Adjusting-Your-Router) that covers additional steps to look into for audio concerns. If you try these steps and the concern persists, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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15-08-2022 04:00:00
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