Help , Ring 2 door bell constantly freezing picture

Question

Iv had a ring 2 door bell for 3 days and in live view the picture quality is very good , what is happening is the footage stops , freezes , starts and so on , my rssi is 67 , I brought a ring chime pro & still the live view was the same , my upload speed is 1.09 mbs so a little low , are these to separate faults or is the rssi low because of my upload speed , router box is 3 metres from ring doorbell, any help or advice much appreciated.

Tom_Ring · Answer

Hi @9a22083315d88f24b7fa215c18409a. I would start by rebooting your internet router. Once your internet restores, ensure that you are using the correct ports and protocols for Ring in this Help Center article [here](https://support.ring.com/hc/en-us/articles/205385394-The-Protocols-and-Ports-Used-by-Ring-Devices). If you are still having issues, I would connect with our support team to look into this further. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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Help , Ring 2 door bell constantly freezing picture

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